Shipping policy

HOW WE FULFIL ORDERS

We work with a small number of manufacturers and fulfilment partners who dispatch orders directly to you. This means your parcel ships from the partner's warehouse rather than from our office, and it may arrive in that partner's packaging. It also means orders containing more than one product can arrive in separate parcels, on different days, at no extra cost to you.

COST

Free shipping on all orders. No handling fees and no surcharges are added at checkout.

PROCESSING

Orders are sent to our fulfilment partner within 1 business day. You will receive a confirmation email with tracking as soon as your order is dispatched. Orders placed at a weekend or on a public holiday begin processing the next business day.

WHERE WE SHIP

Supplements: United States only. We do not ship supplements outside the United States. If you are shopping from anywhere else, supplements will not be available to you at checkout.

Devices: United States and United Kingdom.

If a product cannot be delivered to your address, checkout will tell you before you pay.

DELIVERY ESTIMATES

Supplements: approximately 5 business days from order, within the United States.

Devices: up to 16 days from order.

These are estimates, not guarantees. Carrier delays and weather are outside our control. If your order has not arrived within the estimated window, email us with your order number and we will trace it.

TRACKING

A tracking link is emailed when your order is dispatched. Allow 1–2 days for the carrier's system to begin updating after you receive it.

LOST, DELAYED OR DAMAGED PARCELS

If your order arrives damaged, or does not arrive at all, contact us with your order number and we will replace or refund it. For supplements, please photograph the outer packaging and the bottle seal before opening if anything looks wrong in transit.

ADDRESS ACCURACY

Please check your delivery address at checkout. Once an order has been sent to our fulfilment partner we may not be able to change the address. If a parcel comes back because the address was incorrect or incomplete, we will refund the product price.

CONTACT

Bargains Deal 50 Ltd , trading as Lumybella — hello@lumybella.com.